| Q1. |
What are the system requirements for LoanMagic? |
| A1. |
Because of the new technology utilized by LoanMagic, the application uses more memory than traditional software
applications. On average, LoanMagic requires a PC with at least a Pentium II processor with 128 MB (256 MB recommended) of RAM and 100 MB of hard
disk space.
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| Q2. |
Do I ever need to upgrade LoanMagic? |
| A2. |
No. LoanMagic incorporates a technology, Java Web Start, which automatically checks the LoanMagic server for new application
files. If present, all new files are automatically downloaded and the system is updated.
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| Q3. |
Is LoanMagic a web based application? |
| A3. |
No. LoanMagic is a stand-alone application that utilizes the Internet and Web for certain tasks (credit, updates, etc). However,
all data is automatically synchronized with the LoanMagic server. This enables the user to use LoanMagic in a fully disconnected manner
(ie, realtors office, borrowers home, etc).
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| Q4. |
What is synchronization? |
| A4. |
LoanMagic automatically synchronizes all user data (Contacts, Leads, etc) and calendar to the LoanMagic server. This enables
the user to have multiple copies of LoanMagic (office, home, laptop) and the data is automatically synchronized between the copies. It
also functions as a data backup.
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| Q5. |
What will I be charged for using LoanMagic? |
| A5. |
The first 30 days are free. Then, once your trial period ends, the subscription fee is an annual rate of $395 or a monthly rate of $39.95. This fee includes software updates and free, unlimited training. There are no contracts and the
subscription may be canceled at any time.
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| Q6. |
On how many PCs can I install LoanMagic? |
| A6. |
Your monthly subscription entitles you to install LoanMagic on an unlimited number of PCs. Your LoanMagic data is synchronized between each computer. LoanMagic can be downloaded and installed here.
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| Q7. |
What can I do if LoanMagic will not install or connect? |
| A7. |
Disable any anti-virus and internet security software that may be running on your computer and install LoanMagic again. Programs such as Norton Anti-Virus, Norton Internet Security,
Zone Alarm and Windows Firewall may interfere with LoanMagic setup and installation if not properly configured.
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| Q8. |
How does LoanMagic compare to Mortgage Coach? |
| A8. |
To view a comprehensive comparison matrix, click here.
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| Q9. |
How secure is my data on the DSI servers? |
| A9. |
DSI has implemented the most current industry security measures to protect customer data. For a detailed description of those security measures, as well as a description of DSI's handling for nonpublic personal information,
click here.
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| Q10. |
How does LoanMagic utilize the National Do-Not-Call list? |
| A10. |
When contact data is synchronized with the LoanMagic server, all phone numbers are instantly cross-referenced with the most current National Do-Not-Call list.
Contacts whose phone numbers exist in the National Do-Not-Call list are displayed in red, once the contact is opened.
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| Q11. |
My LoanMagic desktop icons no longer function. What should I do? |
| A11. |
- Remove all LoanMagic icons from your desktop.
- Open the Windows Control Panel and double-click the Java icon.
- In the Java Control Panel tab titled 'General,' click the Delete Files... button located beneath 'Temporary Internet Files.'
- Check all options, in the Temporary Internet Files dialog window, and click OK.
- Click here to launch LoanMagic.
- Once the application starts, LoanMagic will automatically place a shortcut on your desktop or prompt you to add a new one.
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| Q12. |
Can I remove the LoanMagic Generic loan programs from my list of loan programs? |
| A12. |
Yes. Contact customer service at (800) 649 - 1362. Please have your account number available.
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| Q13. |
Can I import my existing data from Mortgage Coach®? |
| A13. |
Yes. Using the Data Exchange Wizard you can quickly import your existing Mortgage Coach database®. LoanMagic will read all of your data directly from the Mortgage Coach® Microsoft Access Database on your computer and create a contact for each record read.
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| Q14. |
Can I import data saved in an Excel file? |
| A14. |
Yes. Using the Data Exchange Wizard you can quickly import your Excel file. LoanMagic will import each row in the Excel file as long as the first row has valid column names (see table below) and the data is in the proper format. For example, a column name of Name or Contact could be used to represent the borrower/contact's name.
* Field Name exported by ACT! and/or LoanToolBox ACT! Template (and shown as the column header in excel).
| |
Column Name |
Format/Sample Data |
| Contact |
| Name, Contact |
Joe Borrower |
| First Name, First |
Joe |
| Last Name, Last |
Borrower |
| Mailing Street, Street, Address, Mailing AddressAddress 1 |
1 Main Street |
| Mailing City, City |
Austin |
| Mailing State, State |
TX |
| Mailing Zip, Zip Code, Postal Code, Zipcode |
01028 or 01028-1234 |
| Mailing Zip + 4, Zip + 4, ZipCode + 4 |
1234 |
| Home Phone |
(412) 333 - 2334 or 4123332334 |
| Work Phone, Phone, Phone Number, Phone, Phone Number |
(412) 333 - 2334 or 4123332334 |
| Fax, Fax Phone |
(412) 333 - 2334 or 4123332334 |
| Cell Phone, Cell, Mobile, Mobile Phone |
(412) 333 - 2334 or 4123332334 |
| Birthday, Birthdate, DOB, Birth Date or F - Borrower Birth Date |
05/18/1972 |
| Email, E-mail |
joe@yahoo.com |
| Home Street, Current Address 1, Current Address, Home Address 1 |
1 Main Street |
| Home City |
Austin |
| Home State |
TX |
| Home Zip Code, Home Postal Code, Home Zipcode, Home Zip |
78735 |
| SSN, Borrower SSN, Borrower SS No |
456564455 or 456-56-4455 |
| Co-Borrower Name, CoBorrower, Co-Borrower |
Suzy Borrower |
| Co-Borrower SSN, CoBorrower SSN, CoB SS No |
456564455 or 456-56-4455 |
| Co-Borrower Birthdate, CoBorrower Birthdate, F - CoB Birth Date |
456564455 or 456-56-4455 |
| Co-Borrower Phone, Co-Borrower Phone, CoBorrower Phone, CoB Phone |
(412) 333 - 2334 or 4123332334 |
| Co-Borrower Fax Phone, Co-Borrower Fax, CoBorrower Fax Phone, Co-Borrower Fax, CoB Fax |
(412) 333 - 2334 or 4123332334 |
| Co-Borrower Cell Phone, Co-Borrower Mobile Phone, CoBorrower Mobile Phone, CoB Mobile Phone |
(412) 333 - 2334 or 4123332334 |
| Co-Borrower Email, CoBorrower Email, CoB Email |
suzy@yahoo.com |
| F - Child 1 Name |
Charlie Child (Supports Child 1 -> 4) |
| F - Child 1 Birth Date |
01/01/01 (Supports Child 1 -> 4) |
| Anniversary, Anniversary |
01/01/01 |
| Rate Watch, M - Rate Watch |
Yes or No |
| Referred By |
Joe Realtor |
| Source |
Newspaper |
| Referral Type |
CPA |
|
| Property |
| Property Street Number |
1 |
| Property Street, Property Street Name |
1 Property Street |
| Property City |
Round Rock |
| Property State |
TX |
| Property Zip, Property Zipcode, Property Zip code,Property Postal Code |
78755 |
| Property Zip + 4 |
78755 |
| Property Taxes |
$100 |
| Property Insurance |
$50 |
| Property HOA |
$50 |
| Property Expenses Total, 1st TD Impounds-Escrow |
$40 (This can be used as the total instead of itemizing taxes, insurance, HOA) |
|
| First Loan |
| Market Value, Current Value, Value, 1st TD Appraised Value |
$100,000 or 100000 or 100,000 |
| Sales Price, Purchase Price, 1st TD Purchase Price |
$100,000 or 100000 or 100,000 |
| Loan Purpose, M - Purchase Refi |
Refinance of Purchase |
| Loan Program, 1st TD Program |
LoanToolBox ACT! import Values: 1 Month, 1 Year, 10/1, 3/1, 5/1, 7/1, 30/15, 30/7. 30/5, 30 Year Fixed, 20 Year Fixed, 15 Year Fixed. Otherwise can use a DocMagic Plan Code. |
| First Loan Amount, Loan Amount, 1st TD Loan Amount |
$100,000 or 100000 or 100,000 |
| First Loan Rate, Rate, 1st TD Rate |
8 or 8% |
| First Loan Rate Type, Rate Type |
(optional) Fixed or ARM or Adjustable or Variable |
| First Loan Term, Term, 1st TD Term |
360 |
| First Loan Payment, Payment, 1st TD Payment |
733.76 or $733.76 |
| First Loan Start Date, Start Date, 1st TD Date Closed |
01/01/2001 |
| First Loan PMI, PMI, Mortgage Insurance, 1st TD PMI |
$50 |
| First Loan Prepayment Months, Prepayment Months |
60 |
| First Loan Prepayment Date, 1st TD Pre-Pay |
01/01/2009 |
| First Loan Index, Index, 1st TD Index |
3%, 3 |
| First Loan Margin, Margin, 1st TD Margin |
1%, 1 |
| First Loan Life Cap, Life Cap, 1st TD Life Cap |
4%, 4 |
|
| Second Loan |
| Second Loan Program, 2nd TD Program |
LoanToolBox ACT! import Values: 1 Month, 1 Year, 10/1, 3/1, 5/1, 7/1, 30/15, 30/7. 30/5, 30 Year Fixed, 20 Year Fixed, 15 Year Fixed. Otherwise can use a DocMagic Plan Code. |
| Second Loan Amount, 2nd TD Loan Amount |
$100,000 or 100000 or 100,000 |
| Second Loan Rate, 2nd TD Rate |
8 or 8% |
| Second Loan Rate Type |
(optional) Fixed or ARM or Adjustable or Variable |
| Second Loan Term, 2nd TD Term |
360 |
| Second Loan Payment, 2nd TD Payment |
733.76 or $733.76 |
| Second Loan Start Date, 2nd TD Date Closed |
01/01/2001 |
| Second Loan PMI, 2nd TD PMI |
$50 |
| Second Loan Prepayment Months |
60 |
| Second Loan Prepayment Date, 2nd TD Pre-Pay |
01/01/2009 |
| Second Loan Index, 2nd TD Index |
3%, 3 |
| Second Loan Margin, 2nd TD Margin |
1%, 1 |
| Second Loan Life Cap, 2nd TD Life Cap |
4%, 4 |
|
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| Q15. |
Can I import my existing data from ACT!? What about the LoanToolBox ACT! template? |
| A15. |
Yes. LoanMagic can import your ACT! data using the ACT! export to excel feature. Once exported to an excel file, use the Data Exchange Wizard to import the excel file.
- While in ACT, switch to Contact List View (View -> Contact List menu)
- Select the Tools -> Export to Excel menu. Excel will open with the contacts in the list in the new excel file.**
- This excel file can then be saved and imported into LoanMagic using the Data Exchange Wizard.
**Only the columns listed in this table will be exported. If you want more items to be exported, select the Options -> Customize Columns buttons and add the additional columns you want exported.
Regarding the LoanToolBox template, LoanMagic will import everything as defined in the table in the previous question Can I import data saved in an Excel file? highlighted in blue. Be sure to add the columns you want exported to the contact list view.
Note: It is recommended that you first import a few records and verify those records were correctly imported into LoanMagic. Once you verify all contact, property, and loan data (if applicable) is correctly imported into LoanMagic you can then import the remainder of your records.
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| Q16. |
What information comes over when I import a contact from Outlook? |
| A16. |
The following fields are imported: Name, Birthdate, Anniversary, Home Address, Work Phone, Home Phone, Fax Phone, Home Fax, Web Site, Email Addresses, Company Name, Cell/Mobile Phone, and Categories. The Instant Message and Body are not imported as they are not available in older versions of Outlook.
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| Q17. |
What types of comparison scenarios can I show a borrower with LoanMagic? |
| A17. |
LoanMagic will illustrate any type of loan scenario in today's mortgage industry, including fixed, ARM, interest only, HELOC, Neg Am, piggy-backs and
more. An unlimited number of scenarios may be prepared and all reports can be instantly emailed to borrowers.
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| Q18. |
How can I optimize the printing of comparison reports in LoanMagic? |
| A18. |
Because the reports in LoanMagic are highly customizable, the application cannot place proper page breaks into the documents
that are to be printed. If you are preparing a very comprehensive report that contains a lot of data, it is recommended that
you print to legal-size paper. In most cases, a complete report will fit onto a single sheet of legal-size paper.
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| Q19. |
Does LoanMagic include taxes in the calculations? |
| A19. |
Yes. LoanMagic uses the borrower's marginal tax rate and standard deduction when computing the cost of the loan. If investments are utilized,
LoanMagic does take into consideration whether or not the investments have yet to be taxed (ie, savings accounts, mutual funds, etc).
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| Q20. |
How does LoanMagic calculate ARM programs used in comparisons? |
| A20. |
LoanMagic computes the amortization table for an ARM (the underlying data used in the comparison reports) based on
all parameters (ie, Index, Margin, Caps, etc). In addition, LoanMagic can 'project' the index over time to better simulate
the ARM behavior in a raising rate market. This powerful tool may be used to illustrate to a borrower how an ARM is favorable,
based on historical data for the respective index or the particular index rate, per adjustment, at which an index climbs.
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| Q21. |
Can the results of applying savings towards principal or an investment be illustrated? |
| A21. |
Yes. LoanMagic can illustrate anything that your borrower would ever want to know regarding extra payments and investment
(ie, 401k, mutual funds, etc) analysis. There is no other software available as accurate as LoanMagic.
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| Q22. |
How do I show broker paid contributions? |
| A22. |
On the Impounds/Mortgage Insurance tab for a proposal, select "Broker Paid" from the dropdown box under Seller Contribution. Then enter the
fixed amount and/or % for contribution. The system will automatically apply this to the cash from/to borrower.
If you want to show your entire yield spread premium towards the borrower's closing costs, add a Premium of type "Yield Spread Premium". LoanMagic
will automatically apply the entire "Yield Spread Premium" to the cash from/to borrower.
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| Q23. |
How do I email comparison reports? |
| A23. |
- While viewing a report, click the Email Report button
on the toolbar.
- When prompted, fill in the delivery details (To, Subject, Message, etc).
- Press Send.
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| Q24. |
Can I adjust the font size that is used when creating reports? |
| A24. |
Yes, you may adjust the point size of the font used on reports you create. To adjust the size, within LoanMagic open the Edit Menu,
choose Options and click on the Worksheet tab. Enter the font size that you prefer in the '... point font
for reports' field located in the second column of the Worksheet options. Recommended point sizes are 7, 8 or 9.
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| Q25. |
How do I create a Marketing Campaign? |
| A25. |
You may use the Marketing Campaign templates LoanMagic provides or create a completely new campaign by clicking on the New button in the top left corner
of the main screen.
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| Q26. |
Who can I target for my marketing campaign? |
| A26. |
You can market to anyone in your LoanMagic database, this includes your borrower contacts, business partners, closed or pending loans and leads.
In the campaign Details screen, just select which recipients you want to include in your campaign. You can further define which specific recipients
you want to target with this campaign by using the Filter criteria on the right side of the Details screen.
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| Q27. |
Can I set up various actions within a campaign? |
| A27. |
You can set up several actions within one campaign. Actions can be a variety of letters, emails or calendar events (phone call).
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| Q28. |
How does LoanMagic know to send which action to what recipients in a campaign with multiple actions? |
| A28. |
The campaign will automatically pick up the new recipients you have just entered into LoanMagic based on the recipient criteria you set up
originally in the campaign. The recipient, will then start at Action 1 and go through all the actions from beginning to end within that campaign
schedule. The first action will start when the next round of actions trigger you, by a calendar event reminder, to run them based on how the
campaign schedule was originally set up. Once a recipient (lead, closed loan, contact, business partner, etc.) has run through the first action,
the system will ask you if you want to move those recipients to the next action to be included in the next scheduled action run.
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| Q29. |
How do I schedule when my campaign actions should run? |
| A29. |
In the Details screen of the campaign, enter in a Start Date and then click on Frequency to choose how often you want the recurring
calendar events to remind you when a campaign action should run.
In addition, within most of the Action screens you have the ability to set a specific time period between actions. At the top right
corner of the Action screen you will see Run this action 1 week after the previous action. The fields will allow you to set the
number of days, weeks, months or years between actions.
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| Q30. |
Will the campaign run the actions automatically? |
| A30. |
No, the campaign will trigger calendar event reminders that ask you if you want to run the campaign action now. This gives you full control
on what is being sent out to the recipients, allowing you to review and edit, if necessary, the actions that are scheduled to run.
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| Q31. |
How can I lock a campaign so recipients or filters can not be changed? |
| A31. |
Within a marketing campaign, at the bottom of the Details screen there is a button with a lock on it. This is used to lock the campaign from
changes being made to it and prevent recipients from being added or deleted from the campaign. You will know it is locked because the Recipients and Filters
are grayed out and can not be accessed.
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| Q32. |
Can I have multiple campaigns running at the same time with some of the same recipients in more than one campaign? |
| A32. |
Yes. You can have multiple campaigns running at the same time with recipients in different stages of those campaigns and if you have chosen
an overlapping recipient filter criteria, then the campaigns can easily pick up on the same recipients.
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| Q33. |
How do I exclude a client from all of my marketing distribution lists, if a client or lead asks to 'Opt Out' from being included in my marketing campaigns? |
| A33. |
Go to the Contact or Lead record Details screen and (on the right side under Reminder/Marketing) uncheck the box next to
Include in Campaigns. This will exclude the contact or lead from being included in any campaign distribution list.
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| Q34. |
How do I configure Microsoft Word to work with the Home Asset Plan? |
| A34. |
- Start Microsoft Word.
- Select Tools -> Macro -> Macros or press Alt+F8.
- In the Macros dialog window, name the macro "HomeAssetPlan".
- Select "Normal.dot (global template)" from the Macros in: dropdown.
- Press Create.
- The macro will open in the Microsoft Visual Basic Editor. In the panel that displays the code
"Sub HomeAssetPlan()...", select all the code that exists there and delete it.
- Replace the code just deleted with the following (highlight red code below, select edit >- copy, then within Word edit >- paste):
Sub HomeAssetPlan()
'
' HomeAssetPlan Macro
' Macro created 2/19/2008 by roland
'
'For i = 1 To ActiveDocument.Sections.Count
'If Not ActiveDocument.Sections(i).Headers Is Nothing Then
'For h = 1 To ActiveDocument.Sections(i).Headers.Count
'x = ActiveDocument.Sections(i).Headers(h).Range.Fields.Update()
'Next h
'End If
'x = ActiveDocument.Range.Fields.Update()
'If Not ActiveDocument.Sections(i).Footers Is Nothing Then
'For f = 1 To ActiveDocument.Sections(i).Footers.Count
'x = ActiveDocument.Sections(i).Footers(f).Range.Fields.Update()
'Next f
'End If
'Next i
Dim doc As Document ' Pointer to Active Document
Dim wnd As Window ' Pointer to Document's Window
Dim lngMain As Long ' Main Pane Type Holder
Dim lngSplit As Long ' Split Type Holder
Dim lngActPane As Long ' ActivePane Number
Dim rngStory As Range ' Range Objwct for Looping through Stories
Dim TOC As TableOfContents ' Table of Contents Object
Dim TOA As TableOfAuthorities 'Table of Authorities Object
Dim TOF As TableOfFigures 'Table of Figures Object
Dim shp As Shape
' Set Objects
Set doc = ActiveDocument
Set wnd = ActiveDocument.ActiveWindow
' get Active Pane Number
lngActPane = wnd.ActivePane.Index
' Hold View Type of Main pane
lngMain = wnd.Panes(1).View.Type
' Hold SplitSpecial
lngSplit = wnd.View.SplitSpecial
' Get Rid of any split
wnd.View.SplitSpecial = wdPaneNone
' Set View to Normal
wnd.View.Type = wdNormalView
' Loop through each story in doc to update
For Each rngStory In doc.StoryRanges
If rngStory.StoryType = wdCommentsStory Then
Application.DisplayAlerts = wdAlertsNone
' Update fields
rngStory.Fields.Update
Application.DisplayAlerts = wdAlertsAll
Else
' Update fields
rngStory.Fields.Update
End If
Next
For Each shp In doc.Shapes
With shp.TextFrame
If .HasText Then
shp.TextFrame.TextRange.Fields.Update
End If
End With
Next
' Loop through TOC and update
For Each TOC In doc.TablesOfContents
TOC.Update
Next
' Loop through TOA and update
For Each TOA In doc.TablesOfAuthorities
TOA.Update
Next
' Loop through TOF and update
For Each TOF In doc.TablesOfFigures
TOF.Update
Next
' Return Split to original state
wnd.View.SplitSpecial = lngSplit
' Return main pane to original state
wnd.Panes(1).View.Type = lngMain
' Active proper pane
wnd.Panes(lngActPane).Activate
' Close and release all pointers
Set wnd = Nothing
Set doc = Nothing
End Sub
- Select File >- Save Normal.
- Select File >- Close and Return to Microsoft Word.
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